Evans Coghill earns 5-star rating from GuildQuality
At Evans Coghill Homes, we take pride in our homes and our home buyer’s experience. And thanks to GuildQuality, we have unprecedented access to our homeowners’ feedback. Which is how we know you gave us 5 stars!
GuildQuality is a web-based customer satisfaction surveying company for small to mid-sized homebuilders and remodelers. They offer independent surveying that helps remodelers, builders, developers, and home services companies deliver an exceptional experience. Homeowners are asked to give feedback on everything from the employees to the construction quality, budgeting to problem resolution.
As a selected GuildQuality member, Evans Coghill Homes relies on these surveys to help us deliver an exceptional home buying experience. We survey all of our homeowners during construction and after move in, and their feedback appears on the GuildQuality website. GuildQuality has surveyed Evans Coghill homeowners in Fort Mill, Rock Hill, Charlotte, and Davidson. Since we joined GuildQuality in April 2012, 96% of our homeowners surveyed said, “Yes, we would recommend Evans Coghill Homes to a friend.” Overall, we rank highest in adherence to schedule, expertise in home building, and ability to stay on budget. We consistently rank high for our construction quality (94%) and the workmanship of our trade partners (95%).
We love hearing positive feedback like this: “Evans Coghill has built us a house that we are proud of, and working with all the staff has been a pleasure throughout the process. They have gone above and beyond to be flexible with our needs and desires and to give us a quality home in a timely manner. We could not be more satisfied with the entire experience,” said a recent homeowner at Riverwalk in Rock Hill, SC.
Or this comment from a family in Fort Mill, SC, telling us how we got it right: “The employees of Evans Coghill all keep customer service in mind and do all they can to make the building experience pleasant while meeting client’s expectations. Time and again, they went above and beyond to ensure we would have the end product meet our wishes. We are thrilled with the house, and look forward to many happy years in our new home.”
While we appreciate the positive feedback, it is also important to us that we hear constructive criticism of our homes and processes. That’s how we improve and make Evans Coghill even better. So when you get your survey, tell us everything.
Read more about what our homeowners think here.
Evans Coghill Homes is a new home builder in the Charlotte, NC area building new homes in Riverwalk, Springfield or Cheval, and River Run. For more information, please visit www.evanscoghill.com.